a) Making an agreement to purchase our goods
The market in the goods is such that the specification, description and price of individual goods can change. The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated. Your order is an offer to us to buy the goods of the specification and description at the price indicated. Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated and in which case there will be a concluded agreement between you and us. Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid. You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.
b) Delivery Address
You should ensure that the item can be successfully delivered and signed for at the address you have supplied. You must ensure the address and postcode entered during checkout is correct, further delivery costs will be incurred if the address supplied is incorrect and the delivery cannot be completed. Items returned to us as “undeliverable” by our couriers will not be resent until extra shipping costs have been paid in full.
It is your responsibility to provide an address suitable for delivery where the item can be checked and signed for. A signature given by anyone at the address supplied by you will be taken as proof of delivery to you.
c) Delivery of the goods
The price of the goods does not include delivery by us to your address. The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price. We will try to deliver the goods to you within the time estimated for delivery. If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us. If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:
1. We shall inform you by e-mail
2. We shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid
3. Unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 28 days beginning with the day after the day on which the time for delivery expired.
The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place. You should note that our carrier requires notice to be given of any loss or damage to goods when delivered and if possible you should inspect the goods upon delivery and report any obvious loss or damage to the driver. If you report any damage to goods to us within 2 business days of delivery we will refund the price or replace the goods at no cost to you after us inspecting the damaged items. In respect of any damage to goods reported to us after 2 business days of delivery we shall require proof from you that the goods were damaged before receipt by you.
d) Payment and Price
We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence.
The title of goods does not pass to you until the goods are paid for in full. The responsibility and risk in the Goods shall pass to you at the point of delivery and we shall have no responsibility in respect of the safety of the goods thereafter.
For debts over 30 days you will be charged interest on the amount unpaid and a late payment fee in accordance with the
Late Payment of Commercial Debts Regulations 2013 (“Regulations”).
Simple interest is calculated daily at the annual rate of 8 percentage points above the official bank rate of the Bank of England from due date of the invoice until outstanding amount is paid in full.
You shall be responsible for all late payment fees and collection or legal fees necessitated by late or default in payment.
e) Your right of cancellation
We do not normally offer any goods on a sale or return basis. The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of one off items made to your specifications which cannot be re-stocked e.g. wedding favours, are not returnable items. You have a right to cancel the agreement at any time before the expiry of a period of 14 calendar days beginning with the day after the day on which you receive the goods. You may cancel by giving us notice in writing which you send by post to our address, fax or e-mail, the notice shall operate to cancel the agreement between us.
If you cancel the agreement:
1. You must return the goods to us at our address
2. The goods must be returned to us complete
3. You are responsible for the cost of returning the goods to us
4. You are under a duty to take reasonable care of the goods until they are returned to us
5. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit
6. We will reimburse any sum paid by you or on your behalf under or in relation to the agreement excluding the costs of carriage and any insurance which you directed us to incur
7. We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us
f) Our right of cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.
g) Statutory rights
Your right of cancellation is in addition to your other statutory rights. The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.
h) Advice given by us to you
We will take reasonable care when giving you any advice. All dimensions given are approximate and for guidance only. We cannot and do not warrant the suitability of any of our goods for your particular purpose.
i) Your responsibilities
It is your responsibility to ensure compatibility of any goods offered for sale by us both with existing goods and with any other goods offered for sale by us.